Telematic request

The Supreme Court (TS) understands that the citizen should be given the opportunity to correct errors when requesting a procedure online and, due to a system failure, their request is not registered, even though they have paid the corresponding fee. In this case, a person requested to extend their residence permit through the digital platform and paid the required fee, but did not receive

any proof of submission, as the website did not work properly that day. The Administration, although aware of the payment, never notified the applicant that their request was not on record and simply let the deadline pass, considering that the procedure had not been carried out. The individual appealed, and while in the first instance they were successful, in the second instance it was considered that he had to prove in some way that the request had been made correctly through the electronic channel. But finally, the case reached the TS, which has deemed it unfair for the citizen to bear the burden if payment has been confirmed and the error was from the computer system. Therefore, it indicates that the Administration must provide an

additional period to fix it and cannot deprive the citizen of their right just because the digital platform failed. Additionally, it points out that in cases like this, where it is known that there is a fee payment and a serious attempt to submit the procedure, the Administration should have immediately contacted the applicant and given them the option to rectify the error to prevent any harm. Our professionals are at your disposal to clarify any doubts you may have in this regard and assist you in the actions and procedures that may be relevant. and a serious attempt to submit the procedure, the Administration should have contacted the applicant immediately and give them the option to remedy the error to avoid harm.